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Experience
Nov 2020 - Dec 2021
CLIENT SERVICE REPRESENTATIVE
Alere / Abbott Philippines
• Handled inbound and outbound calls to engage in conversations related to client needs.
• Observed legal and ethical guidelines for safeguarding and company confidentiality (HIPAA)
• Demonstrated outstanding service orientation with clear verbal and written communication
• Cultivated a customer service culture that strives for 100% customer satisfaction
Oct 2016 - Sep 2020
FULL-TIME BARISTA | DINING SPECIALIST TRAINEE
The Coffee Bean and Tea leaf | 26th St. Bistro
• Managed, led, and developed staff and oversee overall restaurant operation.
• Executed proper delegation of duties and tasks to execute a better shift.
• Managed issues and concerns by seeking solutions.
• Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment.
• Kept supplies on hand and provided weekly, monthly, and annual product inventory; maintained daily cash drawer & balanced at the beginning and/or end of each working shift.
Education
2011 - 2015
LYCEUM OF THE PHILIPPINES UNIVERSITY
Bachelor's Degree
Intramuros, Manila
BS International Hospitality Management Major in Cruise Line Operations in Hotel Services
Participated in an exchange student program
2014 - 2015
DAEKYEUNG UNIVERSITY
This is where I finished my last semester and had my internship; Best Western Premier Incheon Airport Hotel.
Exchange Student
Gyeongsan, South Korea
Professional skillset
Social Media Management
Time Management
Travel Booking
Social Media Marketing
Email Management
Project Management
Calendar Management
Languages
Filipino (native)
Korean (Basic
English (proficient)